Privacy policy

(Last updated: March 2016)

Flixmedia (“”us”, “we”, “our”) is committed to protecting and respecting your privacy.

This policy (together with our Terms of Use) describes, amongst other things, how we and our affiliates process the personal information that we collect about you; the types of information collected; how your information may be used and disclosed; how you can control the use and disclosure of your information; and how your information is protected.  By “affiliates”, we mean our subsidiaries, our ultimate holding company and its subsidiaries.

We may collect your personal information via:

  • our website, which is accessible via (“Our Site”); and/or
  • any website that you visit of any third party for whom we provide our services (“Partners”), for example, retailers or brand owners (“Partners Sites”)

In this policy, Our Site and any Partner Sites are referred to collectively as “Websites”.

Please read the following carefully. The Websites are not intended for use by persons under the age of 18. If you are under 18 years of age, you may not use the Websites and you must not supply any of your personal information.

By visiting the Websites, you agree to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (“the Act”), Flixmedia Limited of Unit 1, The Technology Park, London, NW9 6BX will be a data controller of your personal information.

What is personal information?

Personal information (also known as personal data) means any information which, on its own or in combination with other information, enables you to be identified. Personal information includes, for example, your name, email address, contact details and your internet protocol (IP) address.

Personal information we may collect about you

We may collect and process the following information about you:

  • Information you give us. You may give us information about you by filling in online forms or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address, phone number, age, gender and any message, online review or recommendation.
  • Information we collect about you. We may collect additional personal information from you when we when we communicate with you, for example, if you submit an enquiry to us, either orally or in writing, and we ask you for more information to enable us to deal with your enquiry.

Additionally, each time you visit Our Site, we may automatically collect the following information:

  • technical information, including the IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • visit information, including the full URL clickstream to, through and from Our Site (including date and time); web pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), referring/exit pages and methods used to browse away from the page.
  • Information we receive from other sources. We may receive personal information about you if you access any Partner Sites, for example, to browse and/or purchase products and services. Such information includes:
  • technical information, including the IP address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • visit information, including the full URL clickstream to, through and from the Partner Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), referring/exit pages, methods used to browse away from the page; other pages that you have visited prior to accessing the Partner Site; information about the product(s) browsed and whether your visits to each Partner Site ultimately led to a purchase.

Please note that the way in which the operators of Partner Sites process your personal information will be governed by their privacy and cookies policies.  Please ensure you are familiar with, and accept, the terms of the applicable privacy and cookies policies before you access such Partner Sites. We do not accept any liability for such Partner Sites or how any Partners may process your personal information.

Cookies and other similar technologies

When you access the Websites, we use cookies and other similar technologies, such as device/ browser fingerprinting, to enable us to identify unique users.  Cookies are small packets of information that are stored on your browser or the hard drive of your device, if you agree to their use. Cookies contain information that is transferred to your device’s hard drive.

Device fingerprinting enables us to collect information about the properties of the device you use and its characteristics such as operating system, screen size, time zone, screen type etc.  Browser fingerprinting enables us to collect information about browser attributes such as browser name, version number, plugins added, install versions etc.

We use the following cookies:

  • Strictly necessary cookies. These cookies are required to operate websites.
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around the Websites when they are using it. This helps improve functionality, for example, by ensuring that users find what they are looking for easily.
  • Functionality cookies. These cookies are used to recognise you when you return to a Website. This enables content to be personalised and your preferences to be remembered (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to the Websites, the pages you have visited and the links you have followed. We will use this information to develop our products and services including site improvement. We may also share this information with third parties for this purpose.

More details of the individual cookies we use and the purposes for which we use them are set out in the table below:

Cookie name Cookie type More information Purpose
Global Visitor ID Analytical /Performance/Targeting Persistent for 1 year Counting unique visitors and Understanding and analysing shopper behaviour to improve shopper experience.
AB Testing Functionality Persistent for up to 90 days Content testing for retailer websites
4 Session Cookies Strictly necessary Session Enabling Flixmedia content to appear in the least possible time to load. Used for syndication service.
2 Load balancer Session Cookies Strictly necessary Session Load balancer cookies, which are used to stick visitors to a particular server behind the load balancer and enable content to appear in the least possible time to load.


If you wish to block our cookies or any similar technologies, please adjust your browser settings. Please keep in mind, however, that disabling cookies and similar technologies may limit a website’s functionality or even prevent you using certain of its features.

Uses made of your personal information

We use personal information held about you in the following ways:

  • to provide you with access to Our Site and to develop, improve and customise our products and services and/or your experience with Our Site;
  • where you have opted in to receiving such information, to send you tailored information and/or advertisements about those of our products or services which we consider may be of interest to you;
  • for data analysis, testing, research, optimisation, statistical and survey purposes;
  • to allow you to participate in interactive features of Our Site, if you choose to do so;
  • to provide support, assistance and updates and handle inquiries and complaints;
  • to contact you when we believe it to be necessary (for example, where necessary to notify you of any changes to this policy or the Terms of Use);
  • to enforce the Terms of Use;
  • to comply with any applicable law and assist law enforcement agencies as required including taking action in case of any dispute or legal proceeding of any kind between you and us or between you and any other users/third parties;
  • to anonymise and aggregate your information so that we may:
  • deliver, develop and customise our products and services (such as the operation of our product recommendation engine to make personalised product recommendations, based on your browser history); and
  • provide such information (in anonymised and aggregated form) to our clients including, without limitation, Partners to enable them to better target the marketing of their own products and services; and
  • where you have opted in to receive marketing information about third party products and services, to send you more targeted advertising on behalf of those third parties’ (without identifying you to those third parties).
  • to help keep Our Site safe and secure;
  • for any other purpose stipulated in this policy or the Terms of Use.

Disclosure of your personal information

We may share your personal information with any of our affiliates for any of the purposes outlined in this policy.

We may share your personal information with selected third parties including:

  • any third party service providers to whom we sub-contract the operation of Our Site and/or delivery of any of our products or services, such as content delivery network;
  • any prospective buyer or seller of our business or assets, if we sell or buy any business or assets; and
  • if we are under a duty to do so to comply with any legal obligation, or to enforce or apply our Terms of Use or to protect the rights, property, or safety of us, our clients or others.

We do not sell, rent or lease your personal information to third parties for any of their marketing purposes.

We may, however, disclose information about you in aggregated, anonymised form to our existing or prospective clients and Partners (as well as other third parties such as advertisers and analytics providers) for statistical, analytical and market insight purposes.  Any such disclosure will be for the purpose of enabling them to (i) evaluate user behaviour as a whole relative to their products and services and those of their competitors, (ii) predict shopper behaviour and (iii) tailor their products and services accordingly.  We will not disclose information about identifiable individuals to clients, Partners and third parties for these purposes and we will not knowingly or intentionally use such information to reveal your identity without your consent.

Where we store your personal information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by personnel employed by our affiliates or third parties located outside the EEA who work for us or one of our suppliers. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Information security

We implement appropriate technical and organizational information systems and procedures to secure the information stored on our servers. For example, all information you provide to us is stored on our secure servers. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, we cannot guarantee that Our Site is immune to unauthorised access to the information stored on it or any other information security risks.

Access to information

The Act gives you the right to access information held about you.  An administrative fee may be payable for access to your personal information.  We will notify you if any such fee is payable at the time of your request for access to your personal information.

Changes to our Privacy and Cookies Policy

Any changes we may make to our privacy and cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently for any updates or changes to this policy.


Questions, comments and requests regarding this privacy and cookies policy are welcomed and should be addressed to, or by calling us at: +44 (0) 208 358 3340.